About this policy

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Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. This policy does not apply to third parties, including other companies you might interact with on our website or through the use of our services.

When you use and provide information to us via our services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookies Policy and our Website Terms of Use.

Bright Cottage Housekeeping Ltd is a company incorporated in England & Wales with registered company number 16068924. Our registered office address is at 233b Abington Avenue, Northampton, NN1 4PU, England.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

If you do not understand any parts of the policy or you have any questions, please do not hesitate to contact us at office@brightcottagehousekeeping.co.uk

 

(1) What information do we collect?

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We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b) information that you provide to us for the purpose of registering with us (including your name, postal address, telephone numbers and email address);

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including email address);

(d) create an account on our websites, make a booking or any form of enquiry through our website.

(e) send feedback to us or survey via our website.

(f) any other information that you choose to send to us.

Any Information that you provide to us, such as your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you or your property revealed in photographs of your property which you provide to us (or which you permit us to take) and any other information that you choose to provide voluntarily to us.

We will not collect, store and use information relating to any financial transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including debit or credit card numbers). If you are using the site as one of our cleaners or service providers, we will collect and store the information you supply to us during the application process and thereafter. We may also collect supplemental information about you from third parties. For example, we reserve the right to carry out Criminal Records Bureau and other checks into your background, where permitted under Article 10 of the UK GDPR.

(1a) Legal bases for processing

We rely on the following lawful bases under the UK GDPR for processing your personal data:

• Performance of a contract: when providing our services to you.

• Consent: when you opt in to receive newsletters or marketing.

• Legal obligation: where we are required to retain certain records.

• Legitimate interests: to improve our website and services, and for administrative purposes.

 

(2) Cookies

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We use cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse the site and also allows us to improve the site.

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html. Our advertisers/services providers may also send you cookies. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

You will be prompted to provide consent to cookies where required under the Privacy and Electronic Communications Regulations (PECR).

 

(3) Using your personal data

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Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to

(a) administer the website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(b) improve your browsing experience by personalising the website and to improve the site and to ensure that content is presented in the most effective manner for you and for your computer or device;

(c) enable your use of the services available on the website and to make suggestions and recommendations to you and other users of the site about products or services that may interest you or them.

(d) supply to you services purchased via the website or carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and/or services that you request from us;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website.

(k) as part of our efforts to keep the site safe and secure

We will provide your details to the service provider/cleaner or cleaners who is allocated to provide services to you, for the purpose of providing those services. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you require, together with any relevant photographs you may have provided.

We may retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

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(4) Disclosures

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We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place in line with UK GDPR (e.g. adequacy decisions, Standard Contractual Clauses).

Except as provided in this privacy policy, we will not provide your information to third parties.

 

(5) Security of your personal data

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We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

(6) Policy amendments

 

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

 

(7) Your rights

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Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• The right to access personal data we hold about you;

• The right to request correction of inaccurate or incomplete data;

• The right to request deletion of your data in certain circumstances;

• The right to restrict processing in certain circumstances;

• The right to object to certain types of processing;

• The right to data portability;

• The right to lodge a complaint with the Information Commissioner's Office (ICO).

Provision of such information will be free of charge unless the request is manifestly unfounded or excessive. You can exercise your right to prevent such processing at any time by contacting us at office@brightcottagehousekeeping.co.uk

 

(8) Third party websites/External Links

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The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. Users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

 

(9) Updating information

 

Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

(10) Contact

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If you have any questions or feedback about this privacy policy or our treatment of your personal data, please write to us at office@brightcottagehousekeeping.co.uk